Terms & Conditions
Thank you for visiting Golden Triangle Holidays. We are a professional travel company based in Jaipur, India, specialising in Golden Triangle Tours, private car hire with driver, customised tour packages, and travel services across Delhi, Agra, Jaipur, Rajasthan, and beyond.
These Terms and Conditions explain how we work, what you can expect from us, and what we expect from you when you use our website or book a tour with us. We have written them in plain, simple language — so they are easy to read and easy to translate into your own language.
By accessing our website or making a booking with us, you confirm that you have read and agreed to everything on this page.
Who We Are
Golden Triangle Holidays is a registered travel company operating under the laws of India. We organise and manage private tours, car hire services, and customised travel itineraries for domestic and international tourists visiting India.
Our services include:
- Golden Triangle Tour packages (Delhi – Agra – Jaipur)
- Private car and driver hire for point-to-point transfers and multi-day tours
- Customised tour itineraries across Rajasthan and North India
- Hotel booking assistance as part of tour packages
- Monument ticket guidance and sightseeing coordination
Bookings and Confirmation
How to Book
You can book our services by contacting us through our website contact form, by email, or via WhatsApp. We will respond to all booking enquiries within 24 hours.
When Is Your Booking Confirmed?
Your booking is only confirmed after two things have happened:
- You have received a written confirmation from our team
- The required deposit or full payment has been successfully received
Until both steps are complete, your dates and services are not guaranteed.
Advance Bookings
We accept bookings up to 12 months in advance. Last-minute bookings (within 24 hours of travel) are possible subject to availability.
Your Details Must Be Accurate
Please double-check all names, travel dates, pick-up addresses, and contact details before confirming your booking. We are not responsible for any problems caused by incorrect information provided at the time of booking.
Prices and Payments
Our Prices
All prices quoted by Golden Triangle Holidays are in Indian Rupees (INR) unless agreed otherwise in writing. Quoted prices are subject to change until your booking is fully confirmed.
Deposit to Confirm Booking
A deposit is required to secure your booking. The exact amount will be clearly communicated before you pay.
Remaining Balance
The remaining balance must be paid before your tour begins, as agreed at the time of booking. For private car hire, the final balance is sometimes paid directly to the driver in cash — this will be specified in your booking confirmation.
Services That Require Full Payment in Advance
Some services require 100% payment upfront, including train tickets, domestic flight bookings, and certain hotels with non-refundable policies. We will always inform you clearly if this applies.
Accepted Payment Methods
- Bank transfer (SWIFT / wire transfer for international clients)
- Secure online credit card or debit card payment
- PayPal (additional transaction fees may apply)
- Cash (for agreed local or final balance payments only)
Cancellations and Refunds
How to Cancel
All cancellation requests must be sent in writing — by email or WhatsApp message. The date we receive your written request will be used to calculate any applicable cancellation fee.
Cancellation Charges
| Notice Given Before Tour Start | Cancellation Fee |
| 30 days or more | 10% of total booking cost |
| 15 to 29 days | 25% of total booking cost |
| 7 to 14 days | 50% of total booking cost |
| 3 to 6 days | 75% of total booking cost |
| Less than 72 hours | 100% — no refund |
No-Show Policy
If you do not arrive on the confirmed start date without contacting us in advance, the booking will be treated as a no-show and no refund will be issued.
Non-Refundable Services
Train tickets, domestic flights, and certain hotel bookings may be non-refundable once confirmed. We will always inform you of any such components at booking.
Refund Processing Time
Approved refunds will be processed within 10 to 14 working days, returned to your original payment method.
Changes to Your Booking
Changes You Request
If you need to change your travel dates, itinerary, accommodation, or any other details after booking, please contact us as early as possible. We will do our best to accommodate your request, subject to availability. Additional charges may apply depending on the nature of the change and how close it is to your travel date.
Changes We Make
In rare situations — for example, if a specific hotel or vehicle becomes unavailable — we may need to adjust your confirmed booking. If this happens, we will contact you immediately and offer a comparable alternative at no extra cost. If the alternative does not suit you, we will provide a full refund for that component.
Cancellation by Golden Triangle Holidays
We reserve the right to cancel a confirmed tour in exceptional circumstances beyond our control, including:
- Severe weather conditions or natural disasters
- Government-issued travel advisories or sudden restrictions
- Political unrest or public safety concerns
- Any other force majeure event that makes travel impossible or unsafe
In such cases, we will offer you the option to reschedule or receive a full refund of all amounts paid — minus any non-recoverable costs already paid to third-party providers.
Our Responsibilities to You
When you book with Golden Triangle Holidays, you can expect:
- Every service listed in your written booking confirmation will be delivered
- Your driver will be punctual, professional, friendly, and experienced
- All vehicles will be clean, air-conditioned, and in safe working condition
- Clear communication before your trip — including driver details, pick-up times, and all key information
- A prompt response if any issue arises during your tour
- Honesty and transparency at every stage of your journey with us
Your Responsibilities as a Traveller
To help your trip run smoothly, you are responsible for:
- Valid travel documents: Hold a valid passport and all required visas for India. This is your sole responsibility.
- Punctuality: Be ready at your agreed pick-up point on time.
- Dress code: Respect modest dress requirements at monuments, temples, and religious sites.
- Local laws: Follow the laws and customs of India throughout your stay.
- Travel insurance: Arrange adequate cover before departure.
- Personal safety: Take reasonable care of your belongings at all times.
Golden Triangle Holidays is not liable for costs or disruptions arising from a failure to meet these responsibilities.
Travel Insurance
We strongly recommend that every traveller purchases comprehensive travel insurance before arriving in India. Your policy should cover:
- Medical treatment and emergency hospitalisation
- Emergency medical evacuation
- Trip cancellation or curtailment
- Loss or theft of belongings, cash, and travel documents
- Personal liability
Golden Triangle Holidays does not provide travel insurance and cannot be held responsible for expenses that would ordinarily be covered by a valid policy.
Limitation of Liability
To the fullest extent permitted under Indian law, Golden Triangle Holidays shall not be liable for:
- Personal injury, illness, or death during a tour
- Loss or theft of personal belongings or travel documents
- Delays caused by traffic, weather, or natural events
- Failure, error, or negligence of any third-party hotel, airline, or service provider
- Any indirect or consequential financial losses
Our total liability in any circumstance will not exceed the amount you paid us for the specific service in question.
Third-Party Service Providers
Where your tour includes services by third parties — hotels, airlines, railways, or activity operators — please note that:
- Those providers have their own terms and conditions which also apply
- We carefully select all partners but cannot guarantee their performance at all times
- Complaints about third-party services should be sent to us in writing and we will follow up on your behalf
Complaints and Feedback
If anything does not meet your expectations:
Step 1: Tell your driver or guide immediately — most issues can be resolved on the spot.
Step 2: Call or WhatsApp our office directly if it is not resolved quickly.
Step 3: Send a formal written complaint by email within 14 days of your tour end date.
We will acknowledge all formal complaints within 48 hours and provide a full response within 7 working days.
Website Use
By using goldentriangleholidays.com, you agree that:
- You will use our website only for lawful, personal, and non-commercial purposes
- You will not copy, reproduce, or distribute any content without our written permission
- We are not responsible for the content of any external websites we may link to
- We may update or change our website content at any time without notice
Privacy and Your Personal Data
Any information you share with us — name, email, phone, passport details, travel preferences — is used only to:
- Process and manage your booking
- Communicate with you about your trip
- Send important travel information related to your booking
We do not sell or share your personal data with any third party for marketing purposes. Please refer to our Privacy Policy page for full details.